Useful Information for the Safe Arrival and Quarantine

Prior to Arrival

Your counselor will provide you and any co-arriving family members (i.e.: relatives who are travelling with you) with clear instructions and documentation on safe travel requirements, Vaccination policy, the Quarantine Act, the mandatory 14-day quarantine period, the required COVID-19 test, the COVID-19 protocols at CanPacific, and other important information.

Please note: if you are not fully vaccinated that you and your co-arriving family members are required to comply with the Quarantine Act and complete the mandatory 14-day quarantine upon their arrival to Canada. The penalties for not complying with the Quarantine Act are heavy fines or imprisonment. Please refer to Sections 65, 66 and 67 of the Quarantine Act ( for more information.

Your counselor will help you make arrangements for your accommodation or quarantine if it is needed, including essential needs, airport pick-up and direct transportation from the airport to your accommodation, and a COVID-19 test during or immediately after quarantine, and also provide vaccine information.

You are required to register via the ArriveCAN app (free download) before you travel to Canada. In order to register, you will need a Canadian SIM Card/phone plan. Please contact us for more information.

If you are not fully vaccinated, you must prepare all of the necessary self-isolation plan forms, which are required by Provincial Authorities, and have appropriate medical insurance that includes coverage for COVID-19 during the quarantine period. Upon arrival, you will be required to acknowledge that you must quarantine or self-isolate for 14 days.

Please visit the “COVID-19: Travel restrictions, exemptions, and advice” resource of the Government of Canada ( and contact us for more information.

Entering Canada: Pre-entry Test Result Requirements

You must provide proof of a COVID-19 test result to enter Canada and provide one of the accepted types of tests, not an antigen test, including those who are fully vaccinated.

You must take a test within 72 hours of the scheduled departure time of their flights to Canada. Airlines will refuse boarding to travellers who are unable to provide a valid molecular test result.

• If you have a connecting flight:

  • the test must be conducted within 72 hours of the scheduled departure time of your last direct flight to Canada
  • you may need to schedule the test in your transit city

• If your test is more than 72 hours old when you re-enter Canada, you’ll be required to get a new pre-entry molecular test

Providing Proof of Your Test Result

Provide proof of your test result

When you arrive at the border, you must present an accepted test result (paper or electronic proof) and which must include:

  • Your name and date of birth
  • Name and civic address of the laboratory/clinic/facility that administered the test
  • The date on which the test was conducted
  • The type of test conducted
  • The test result

You must show proof of your test results even if you:

  • have tested negative for COVID-19 previous to the 72 hour period
  • have been vaccinated for COVID-19

and also keep proof of your test results with you for the 14-day period that begins on the day you enter Canada.

In Transit

While in transit to the port of departure in their home country, in airports, and during flights, students will be expected to follow all recommended personal hygiene and physical distancing guidelines, including wearing a mask and gloves, washing/sanitizing hands frequently, and observing appropriate physical distancing.

Upon Arrival

You and your co-arriving family members must wash/sanitize their hands, wear a fresh mask and gloves, and respect physical distancing requirements while in their arrival airport.

A representative of CanPacific will meet you at the airport after you confirm that you don’t have any COVID-19 symptoms. Once you meet the representative, you will be provided with a new mask and reminded to practice physical distancing and hand hygiene at all times.

Your counselor will arrange direct and private transportation from a designated pick-up area at the airport to your accommodation. One passenger at a time, you will be transported to your accommodation without any stops (planned or otherwise). The vehicle will be sanitized between uses and the driver and the passenger will wear gloves and masks.

If you are not fully vaccinated, your counselor will help you make arrangements for your accommodation during the mandatory quarantine. You can stay at a designated quarantine site, such as a designated hotel, which is prepared and equipped for a safe, comfortable, and fully-serviced 14-day quarantine period.

Once you arrive at the quarantine location, you must contact your counselor by phone and confirm your arrival at the location. The quarantine provider will also confirm your arrival.

Once you’re checked-in, you will be escorted to your room. International students and any co-arriving immediate family members are strongly advised to use the ArriveCAN application 3 days before arrival in Canada.

In Case of Quarantine

The quarantine and isolation requirements are strict but mandatory for everybody’s health and safety. There will be oversight of your adherence to the mandatory quarantine or self-isolation requirements. If there are any breaches during the mandatory quarantine period, Health Canada will be informed and the Quarantine Act will be enforced.

We will do our best to make your quarantine period as productive and enjoyable as possible. You will be able to participate in our virtual social activities and take our virtual classes while in quarantine. Your counselor will regularly communicate with you over the phone to check on your well-being and see if you need anything like food, water, medical care, mental health support, phone or Internet services, and information. If you have any immediate needs, you should contact CanPacific and the designated quarantine site provider.

While in quarantine, you and your co-arriving family member(s) must carry out self-monitoring and assessment for COVID-19 symptoms. For example, you must take your temperature daily. You and your co-arriving family member(s) are strongly encouraged to use the ArriveCAN application for daily symptom reporting.

In Case of COVID-19 Symptoms

If you and/or your co-arriving family member experience any of the COVID-19 symptoms during quarantine, the directives of the Public Health Agency of Canada must be followed.

The counselor should be notified by phone so that further guidance can be provided. If immediate hospitalization is required, the student and/or the co-arriving family member should call 9-1-1.

For more information, please contact us and visit the Toronto Public Health “COVID-19: Have Symptoms or Been Exposed” resource (

Please note: you should be fully vaccinated in order to start in-person learning. If you tested positive or developed COVID-19 symptoms, the quarantine period will re-start and CanPacific continues to provide quarantine support.


CanPacific will continue to support you and your co-arriving immediate family members after you complete your 14-day quarantine period. This includes mental and physical health, anti-racism, and COVID-19 stigma supports.

Additional Costs and Refunds

If there are any additional fees or costs, you will be informed in advance of your departure to Canada. For more information on our refund policies, please contact us.

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